In line with UK Government advice regarding COVID-19 we have adapted our services. Find out more about our response here.

What a world-renowned workplace culture looks like…



A message from our CEO…

“This year we were recognised by Great Place to Work™ as the number one Best Workplace in the UK. Our ‘One Group, One Family’ culture is what enables us to create an equal, diverse and inclusive workplace for all to thrive in. Our colleagues share the same values, belief systems and attitudes which supports our overall vision in changing the lives of customers and wider communities.”  Roy Williams, CEO

Agile Working

Over 40% of our roles are agile; so, what does agile working really mean?

  • Maximum flexibility – the ability to choose where and when you want to work
  • Outcome based performance – employees are not to be measured on time but tangible outcomes 
  • Culture of trust – unlimited time-off, providing targets are met and high performance is maintained


“I now have the work-life balance I didn’t know I was missing. I’ve never been more motivated and focused. The changes have propelled the Group forward, and I’m sure it will help in attracting an even more diverse workforce for the future.”  Helen Balmer, IT Service Desk Team Leader and EDI Forum Member


Black Woman chatting on a smartphone sitting at the cafe table. Happy freelancer or office female working remotely use a laptop. African girl looking at the phone, drinking coffee at the workplace.

Achieving our values collaboratively with colleagues

Our values underpin our purpose: Creating opportunities and changing lives and our ethos: Success through collaboration.

Our colleagues represent our values. The five values support us continually create opportunities and change lives for our customers and communities, who are at the heart of everything we do.

Officially the UK’s Best Place to Work!

The Group has been recognised by Best Workplaces™ as the top large employer in the UK for the second year running.

The Group has been recognised for its approach to inspiring confidence in employees and creating a great place to work.

“Any organisation is only as good as the people it employs. Without our people, we wouldn’t have a business. For us to come out as number one again in the current operating environment is really special. I cannot tell you how pleased we are.”
Roy Williams, CEO 

Equality, Diversity and Inclusion

Our aim is to provide an equal, diverse and inclusive workplace for all our colleagues to thrive in. Most recently in 2021 we were awarded the status of the UK’s Best Place to Work for Women.

Here is an overview of how we maintain our inclusive culture:

  • Policies and practices that enables a diverse range of people working together
  • Equality, Diversity and Inclusion Steering Group and Forum
  • Navajo LGBTQI+ Charter Mark
  • Women in construction initiatives
  • Menopause Awareness
  • Bespoke training to increase awareness
  • Use of pronouns

“In previous employment, I’ve always felt I’ve had to bed in and gain colleagues trust before I have fully opened up about my sexuality. The number of times in the past I’ve referred to my husband as ‘my partner’ or ‘other half’ when starting a new job is countless but here at the Group that hasn’t been the case. My preference isn’t an issue and I have realised that I’m not being fair on myself, husband or other colleagues who may be struggling with their sexuality or gender. Here at the Group, I am able to be myself.”  Sovini Employee


Group of protesters. African american people with placards and loudspeaker. Various characters isolated on white, place for text, template banner. Protest movement. Vector illustration

Health and Wellbeing

The Group champions the health and wellbeing of its colleagues. Each year, the business invests into a Health and Wellbeing programme, aimed at providing employee with maximum support so they can personally and professionally achieve great success.

Here’s an overview of our Health and Wellbeing programme:

  • Dedicated Health and Wellbeing Ambassadors
  • Mindfulness and meditation classes
  • Fitness programmes and initiatives
  • Mental Health champions
  • Friday Club
  • Cycle to Work
  • Weekly walks
  • Slimming with Sovini
  • Sovini Choir
  • Call-a-colleague
  • A brownie and brew


Vector trendy illustration.

2021 CIPD Award Winners

The Group obtained a prestigious Chartered Institute of Personnel and Development (CIPD) People Management Award for 2021.

The award is for our initiative #BePartOfIt in the ‘Best Flexible Working Initiative’ category.

As an employer, we have been recognised for our enterprise and passion to be industry leaders, by creating an inclusive and flexible working environment.


IIP Platinum Champions

The Group is delighted to be a platinum accredited Investors in People Standard company. In 2021 following a reassessment, the Group has retained the accreditation for our commitment to high performance through good people management.

The IIP Platinum accreditation is the highest accolade that can be achieved against the Investors in People Standard and is currently held by only 1% of IIP accredited organisations.