We believe in creating thriving, inclusive communities where everyone can access safe, affordable and high-quality homes. Managing and maintaining over 14,000 homes, we strive to create a better future for the customers and communities we proudly serve.
Our Registered Providers, One Vision Housing and Pine Court Housing Association, are more than just landlords. They work to create opportunities and change lives, supporting the health, wellbeing and aspirations of our customers and communities.
Let’s take a look and see what we’ve been up to from October to December 2024!
More than Bricks and Mortar: Quality Homes, Thriving Communities
Our homes are more than just bricks and mortar; they provide our customers with a safe place to call their own. Quality and safety are of utmost importance to us, and we have had some significant achievements recently:
- Holly Grange was recognised as the ‘Best Affordable Housing Scheme’ at the YM Liverpool Property and Business Awards. This development provides affordable homeownership opportunities, including a Shared Ownership programme, which has enabled residents to take their first steps onto the property ladder.
- Our Rent to Buy scheme has also produced positive results, supporting many residents to become first-time homeowners. This scheme provides a practical route to homeownership, enabling individuals to save towards a deposit while renting one of our new-build properties.
In the Community: Building a Better Future
We proudly serve diverse and inclusive communities, with our customers centred in every decision we make. Recently we have focused on strengthening our communities through a variety of initiatives:
- We hosted and sponsored a wealth of events targeted towards a range of customers, including International Older Persons Day, support for local veterans and cultural community celebrations.
- Sovini’s Big Community Christmas made a return, spreading cheer across the region through a range of initiatives. These included events, the sponsorship of warm hubs and providing food, toiletry and gift donations for those in our communities who need them most.
- Matters important to our customers were addressed, including fly-tipping and anti-social behaviour. This was achieved through regular Days of Action, attended by colleagues and customers, and educational initiatives aimed at making our communities cleaner and safer for all.
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Amplifying our Customers Voice
The voices of our customers are instrumental in shaping the services we provide. Lately, we’ve taken significant steps to ensure those voices are heard:
- We’re delighted to have welcomed customers to our newly established Leaseholders Group. Launched at their request, the group empowers customers to shape, influence and improve the services we deliver.
- Accessibility was prioritised through the creation of our audio Customer Voice newsletter, ensuring inclusivity as we communicate to those throughout our communities. It’s worth a listen!
- It’s vital that we recognise, reward and thank the customers that shape our communities and customer experience. Our Customer Voice Christmas party did just that, celebrating our Involved Customers for their hard work and dedication.
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Success in Figures: Demonstrating our Impact
We continuously strive to improve the services we provide to customers, and welcome their feedback:
- When experiencing an issue that needs repairing, 86.2% of our customers know that we won’t stop until their problem is resolved.
- We create thriving, inclusive communities where everyone has access to a safe and affordable home, with 88.9% of customers stating that they are satisfied with the quality and safety of their homes.
- Communication is key, and 92% of our customers believe they are kept well-informed on issues that matter to them.
- Our commitment to equality and inclusion remains unwavering, with 97.3% of customers confirming they are treated fairly and with respect.
For further information on how we create opportunities and change lives for our customers, read our latest news.