Sovini aims to provide ‘centres of excellence’ to ensure a consistent approach to the delivery of front line services across the group through high quality support and guidance.

The key functions provided via Sovini Corporate Services are:

  • Financial Management
  • Value for Money
  • Governance and Regulation
  • Policy, Strategy, Service Excellence and Quality Management
  • Performance and Customer Insight
  • Risk Management
  • Health and Safety
  • Legal Services
  • Marketing and Communications.

Some of the key achievements within Corporate Services are:

  • Top Quartile ‘Corporate Services’ support – Baker Tilly Back Office Benchmarking 2010
  • Retention of the ISO9001 quality standard
  • Achievement of the OHSAS 18001 quality standard – with full compliance
  • Achievement of the Customer Service Excellence Standard – with full compliance against all 57 criterion
  • Dedicated Performance Management Framework supported by Covalent CPM that has been integral in delivering Top Quartile performance across all service areas.
  • Comprehensive gathering and use of Customer Insight to ensure services meet the needs of customers (over 95% of customer profile information held)